The communication app built for security companies

Security work depends on information reaching the right person at the right time: the post order change, the suspicious vehicle at the gate, the alarm that tripped at 3 a.m. Most guard companies still run on personal WhatsApp groups that grow every month, keep former guards inside, and give the office no reliable record when a client asks what happened.

Communication challenges in security companies

The pain points repeat across almost every guard company:

• Former guards still in the group. Turnover is high, and nobody remembers to remove people from personal groups. Ex-employees keep reading access codes and client schedules.
• Off-duty guards reading everything. A guard who worked the site last week has no reason to follow it tonight.
• Reports scattered across phones. Photos sit in camera rolls, notes in private chats, and the office rebuilds incidents from memory.
• Clients asking for updates by phone. Supervisors spend hours relaying the same information to property managers.

How security company teams use C Chat

C Chat is designed around the site. Each site gets its own group, and the people in it change with the shift.

With the CGuard Pro integration, site groups are created with the guards on duty, the office and the client. On-duty access means guards who are off shift can’t read site groups, so access follows each guard’s shift.

Typical daily flows:

• Shift handover posted in the site group with open items, photos and a read receipt from the incoming guard. Follow the guard shift handover workflow.
• Incident reports with photos, short videos, voice notes and location, using the format in incident reports with photos.
• Urgent escalation with the one-tap 🚨 alert to the site group, so the supervisor and office see it immediately.
• Client updates delivered in the same group instead of separate phone calls.

Recommended group structure

Group	Members	Use
Site: [client / address]	On-duty guards, office, client	Post orders, handovers, incidents
Supervisors	Field supervisors, operations manager	Coverage, escalations
Office	Dispatch, HR, management	Internal coordination
Announcements	Whole company	Policy changes, training

The logic behind one chat per location is explained in site groups, and the setup steps are in the guide to setting up site groups for security teams. Residential portfolios often extend this to the front desk and board, as described in condo security and concierge communication. Operators of garages and lots follow a similar model on the parking operators page.

Guests: clients, contractors and vendors

Clients are the most important outside participants. Adding the property manager to the site group lets them see shift reports and incidents as they happen. Clients of security companies can use C Chat or the Mi Seguridad app.

Other guests can be invited to a single group by link, QR, WhatsApp, SMS or email, for example a maintenance contractor fixing a gate or a cleaning crew working the same building at night. They see that group only. For a structured way to share results, read client reporting for security companies.

Security, privacy and audit

Messages are encrypted in transit with TLS and at rest with AES-256 using per-organization keys. C Chat uses auditable encryption, not end-to-end encryption, because security companies need oversight: companies using CGuard Pro can audit groups and security-related chats between guards and the office. That record is what you rely on when an incident is disputed. See exactly what a security company can audit.

Offboarding is where most leaks happen. With CGuard Pro, fired guards are removed instantly from site groups, which is covered step by step in removing former guards from site chats.

Getting started

If you already use CGuard Pro, connect C Chat so site groups follow who is on duty. If not, create a team at getcchat.com/c, add one group per site and invite guards and clients. C Chat is free for now with up to 50 members per team; check the current limits.