C Chat Support
Can't find the answer? Email us at support@cguardpro.com from the email, or stating the phone number, you use with C Chat. We reply on business days.
Frequently asked questions
How do I create an account?
Download C Chat, tap "Create account" and enter your email or phone number. We send you a 6-digit code; type it in the app, add your name and you are in. There are no passwords.
How do I create a team and groups?
After signing up, create your team (your company, building or organization) and the groups you need inside it. As the owner you can appoint admins to help manage it.
How do I invite people?
In the group, tap "Invite" and choose how to send the invitation: by email, WhatsApp, a copied link or a QR code. The person installs C Chat, opens the invitation and logs in with the 6-digit code they receive.
How do I join a group I was invited to?
Open the invitation link (or scan the QR) with C Chat installed. You will see the company and group name and who invited you. Confirm your name and email or phone, type the 6-digit code we send you and you are in.
I didn't receive the code
Wait a minute and check your spam or promotions folder if you asked for it by email. Make sure the email or phone number (with country code) is correct. You can request a new code when the countdown ends; for security there is a limit on attempts, so if you hit it wait a few minutes. If it still does not arrive, email us.
How do I leave a group?
Open the group, tap its name at the top to see its info and tap "Leave". In the groups of a site served by a security company, guards join and leave automatically with their shift, so they do not need to do it manually.
How do notifications work?
You get a notification for every new message in your groups, except those you mute (group info › Mute). 🚨 alerts reach on-duty guards as a prominent notification. You can adjust notifications in Settings › Notifications and in your phone's notification permissions.
How do I block or report someone?
Long-press a message or open the person's profile and choose "Report" or "Block". Blocking stops you from receiving their messages. We review every report; you can also email support@cguardpro.com.
Who can read messages?
The participants of the conversation. Messages are encrypted in transit (TLS) and stored encrypted (AES-256, with a dedicated key per company). A security company that uses CGuard Pro can review its groups and the direct chats that include a guard or its office (the app says so at the top of the chat). In an independent team, its owner and admins can review and export the team's groups. All other direct chats are private (the app labels them "Private"): neither the company nor the team admins can see them. The C Chat platform only accesses content to moderate a reported message or for a legal requirement, and every access is logged.
How do I delete my account?
In the app: Settings › Delete my account. You can also request it by email. Your name, email, phone and photo are deleted; your past messages stay in the groups attributed to "Deleted guest".
Can I use C Chat for emergencies?
No. C Chat does not replace emergency services; in an emergency call 911.