Key takeaways
- Site groups include the on-duty guards, the office and the client.
- Off-duty guards can't read site groups.
- Guards who are let go are removed instantly from site chats.
- Clients can follow their site in C Chat or in the Mi Seguridad app.
- The security company can audit groups and security-related chats with guards and the office.
Security companies have a communication problem most businesses don’t: the people who should read a site’s messages change every few hours. A guard on the morning shift at a warehouse needs the night guard’s notes; the same guard, at home on their day off, should not be reading that warehouse’s alarm codes. Personal chat groups can’t follow that rule. The CGuard Pro integration makes C Chat follow it automatically.
What the CGuard Pro integration does in C Chat
The integration ties C Chat to the operational data a security company already manages in CGuard Pro. The result is a set of site groups that match reality:
- Guards on duty at the site read and post in its group.
- The office (supervisors, dispatch, operations) is in every site group it manages.
- The client is in their site’s group, so updates reach them without a separate phone call.
Two access rules sit on top of that. Guards who are off duty can’t read site groups, which we explain in detail on the on-duty access page. And guards who are let go are removed instantly, so a former employee never keeps a window into a client site. That second point is covered in removing former guards from site chats.
How to use the CGuard Pro integration step by step
- Your company manages its sites, guards and shifts in CGuard Pro.
- Each site gets its group in C Chat with the on-duty guards, the office and the client.
- When a shift starts, the incoming guard reads the group and the outgoing guard’s handover.
- During the shift, guards post rounds, photos and incidents; the office and the client reply in the same group.
- When a guard goes off duty, they stop seeing the site group until their next shift there.
For the group naming and structure that works best, follow how to set up site groups for security teams. For questions about enabling the integration for your company, write to support@cguardpro.com.
Real scenarios from business teams
Shift handover at a warehouse. The night guard posts a handover with photos of an open gate that maintenance fixed at 5 a.m. The day guard reads it on arrival; read receipts confirm it. The workflow is described in security guard shift handover by chat.
Condo front desk and board. A residential building has a concierge, rotating guards and a board that wants updates. One site group keeps all three aligned; see condo front desk, security and board in sync.
Parking facilities. A parking operator’s attendants and security guards share one site group per lot, with the client manager included. More in communication for parking operators.
Urgent situations. A guard taps the one-tap 🚨 alert to notify the site group and the office at once. C Chat does not replace emergency services: guards should also call the local emergency number.
Privacy, permissions and limits
Messages are protected with TLS in transit and AES-256 at rest with per-organization keys. Oversight is part of the design: security companies using CGuard Pro can audit site groups and security-related chats between guards and the office, which supports incident reviews and client reporting. The details are on security company oversight of CGuard Pro groups.
What stays private: direct messages between people that are not part of that security relationship. The C Chat platform itself only accesses content to moderate reported messages or when legally required, and that access is logged.
Clients can take part through C Chat or the Mi Seguridad app, depending on what the security company offers them.
Tips for admins
- One group per site, not per client. A client with three properties gets three site groups.
- Pin site instructions (post orders, contacts, access notes) so every new guard on duty sees them.
- Agree on a handover format and ask guards to use it every shift.
- Tell clients what to expect in the group: response times, who answers, and when to call the office instead.
Our overview of secure messaging for security companies puts all of this in context.
Getting started
If your company already uses CGuard Pro, contact support@cguardpro.com about connecting C Chat. If you just want to try the messenger, create a team at getcchat.com/c; it’s free for now within the limits on the pricing page.
Frequently asked questions
What does the CGuard Pro integration do in C Chat?
It connects site communication to your security operation. Each site has a group with the guards on duty, the office and the client; off-duty guards can't read it, and guards who leave the company are removed instantly.
Can clients of a security company see the site chat?
Yes, the client is part of the site group. Clients of security companies can use C Chat or the Mi Seguridad app to stay in touch with the guards and the office.
Can the security company review conversations with guards?
Yes. Security companies using CGuard Pro can audit site groups and security-related chats between guards and the office. Private direct messages between people that are not security-related remain private.
Do I need CGuard Pro to use C Chat?
No. Any business can use C Chat on its own. The on-duty access and site-group features described here are for security companies that also use CGuard Pro.
Does the 🚨 alert replace calling the police?
No. The one-tap alert notifies the site group quickly, but C Chat does not replace emergency services. In an emergency, call your local emergency number.