Security company oversight of CGuard Pro groups

Security work runs on accountability. When a client asks what happened at 2 a.m., the company needs to show what the guard reported, what the office answered and when. Personal messaging apps leave that record scattered across phones. C Chat, connected to CGuard Pro, keeps it in one place and gives the security company the oversight it is responsible for.

Short answer: what the security company can audit

A security company using CGuard Pro can audit two things in C Chat:

1. Site groups, the shared conversation for each post where on-duty guards, the office and the client communicate.
2. Security-related chats between guards and the office, such as check-ins, incident reports, instructions and replacements.

This oversight is what security company chat audit means in C Chat. It is broader than a normal team’s audit, which covers group conversations only, because guard-office communication is part of the service delivered to the client. Compare it with the general model in what team admins can audit and export.

How security company oversight works in C Chat

The CGuard Pro integration builds the groups from the security company’s own operation:

• Each site has a group with the guards on duty, the office and the client.
• Access follows the schedule. With on-duty access, guards who are off duty can’t read the site group.
• Offboarding is immediate. A guard who is fired is removed instantly, so a former employee does not keep reading post details.
• The client chooses an app. Clients can join in C Chat or use the Mi Seguridad app.

All messages, photos and voice notes are protected with TLS in transit and AES-256 at rest with a key specific to the organization.

Who can see what

Role	Site group	Guard-office security chats	Other direct messages
Guard on duty	Yes	Their own	Their own
Guard off duty	No	Their own	Their own
Office staff	Yes	Yes	Their own
Security company (audit)	Can audit	Can audit	No
Client	Their site only	No	Their own
Former guard	No	No	Their own

The C Chat platform itself only accesses content for moderation of reported messages or legal requirements, and that access is logged.

What it means for owners, admins and guards

For company owners and operations managers, the record supports client reporting, incident reviews and disputes over hours or instructions. When a client questions a response time, you can review exactly what was posted in the site group. Read how this fits the wider picture in secure messaging for security companies.

For supervisors, keep operational instructions in the site group or in a chat with the office, never in a guard’s personal app. Pin standing orders in the site group so each new shift sees them.

For guards, treat chats with the office as part of your work log. That protects you too: a timestamped report proves you raised an issue. Personal conversations belong in direct messages with people outside that workflow.

For clients, the site group gives direct visibility of the service without exposing the company’s internal coordination.

If your company is still moving from radios and phone calls, the guide on moving guard communication from radio to chat covers the transition.

Honest limits and caveats

• Oversight depends on the schedule in CGuard Pro being accurate. If a guard is not on the schedule, they will not see the site group.
• C Chat records conversations; it is not a GPS tracking or guard tour system. Location sharing is a message a guard sends, not continuous tracking.
• Guards should know before they start that guard-office chats can be audited. Put it in your onboarding paperwork and confirm the wording with your counsel.
• C Chat does not replace emergency services. In an emergency, guards should call their local emergency number, then use the 🚨 alert to notify the group.

Getting started

If you already run CGuard Pro, connect C Chat to give your posts site groups with on-duty access from day one. See how former staff are handled in removing former guards from site chats, then open getcchat.com/c to sign in.