Key takeaways
- Account deletion is requested at getcchat.com/delete-account.
- The privacy policy at getcchat.com/privacy is the reference for exactly what is removed and when.
- Team group conversations belong to the team; leaving or deleting does not hand them to you.
- If you are a team owner or admin, make sure someone else holds that role before you go.
- Questions about deletion go to support@cguardpro.com.
Deleting an account sounds final and simple. In a work messenger it touches several kinds of data at once: your own profile, your private conversations, and your contributions to groups that belong to a team. Knowing which is which helps you leave cleanly and helps owners plan for people who leave.
Short answer: request it at getcchat.com/delete-account
To delete your C Chat account, open getcchat.com/delete-account. That page is the official route, and the privacy policy describes what is removed and on what timeline. If you cannot sign in anymore, for example because you changed phone numbers, contact support@cguardpro.com.
This page does not replace the policy. Its job is to help you understand the different kinds of data involved, so you know what to check and what to do first.
How account deletion works in C Chat
Think about your data in four layers:
| Layer | Examples | Who it relates to |
|---|---|---|
| Account and profile | Name, optional @username, photo, phone or email used to sign up | You |
| Direct messages | One-to-one conversations | You and the other person |
| Team group content | Messages, photos, files and voice notes you posted in team groups | The team |
| Contact matching | Hashes of your contacts’ numbers | Not stored by the server |
Your account and profile are personal. Direct messages are private between the participants and never part of team audits; see why direct messages stay private. Group conversations are the team’s working record, which is why owners and admins can audit and export them. And because contact matching does not store hashes on the server, there is no address book copy to clean up.
Before you delete: a short checklist
- Save what you personally need. Download any photos or files you want to keep from your own conversations.
- Hand over admin roles. If you own or administer a team, make sure at least one other owner or admin remains so the team can keep managing members and audits.
- Tell your team. A short message in the relevant group about who now covers your open items avoids confusion.
- Read the privacy policy so you know what will happen to each layer of data.
- Request deletion at getcchat.com/delete-account.
Who can see what after you leave
- Your direct-message contacts may still have copies of what you sent them on their own devices.
- Team owners and admins keep the team’s group history, which they can audit and export under their own policies. The guide on auditing team conversations responsibly covers how they should handle it.
- The C Chat platform follows its privacy policy and only accesses content for moderation of reported messages or legal requirements, with that access logged.
What it means for owners, admins and members
Owners and admins: someone leaving C Chat entirely is the same, for your team, as someone being removed. Their access to groups ends and the history stays. Make sure your internal rules for keeping chat records are written down; data retention in C Chat explains what the product does and does not do.
Members: if you are leaving a job but want to keep using C Chat with friends, other teams or clients, you do not need to delete your account. Ask to be removed from the old team instead.
HR: when a former employee asks about their data, point them to the privacy policy and to support. Do not promise deletion of team group content without checking the policy and your own obligations. Personal data rules, explained in the glossary entry on PII, apply to what your team holds as well.
Honest limits and caveats
- Deletion cannot reach copies on other people’s devices, screenshots or exports made earlier by your team.
- Some information may need to be kept for legal reasons; the privacy policy is the place where that is described.
- This page gives general guidance, not legal advice. If you have a formal data request, contact support@cguardpro.com and, for employer obligations, your counsel.
Getting started
If you are evaluating C Chat, knowing how to leave is part of the decision. Read the security overview, then try the web app at getcchat.com/c. If you are ready to leave, use getcchat.com/delete-account.
Frequently asked questions
How do I delete my C Chat account?
Go to getcchat.com/delete-account and follow the steps there. If anything is unclear or you cannot sign in, write to support@cguardpro.com.
Will my messages in team groups disappear when I delete my account?
Group conversations are part of a team's shared history, which owners and admins can audit and export. How content you posted in groups is handled after deletion is described in the privacy policy, so read it before you decide.
Can my employer stop me from deleting my account?
Your C Chat account is yours. Your employer controls its own team and groups, and can remove you from them, but the decision to delete your personal account is yours.
Should I delete my account or just leave the team?
If you only changed jobs, leaving the team or being removed from it is enough, and you can keep using C Chat with other teams and contacts. Delete the account when you want to stop using C Chat entirely.
What happens to my matched phone contacts?
C Chat does not store the hashes used for contact matching, so there is no saved copy of your address book to delete. Matching is done with SHA-256 hashes calculated on your device.